Pay your water bill, submit meter reading or message, update your contact information,
sign up for auto-payments, or check your account history.
***If you are having trouble logging onto the portal, please try your account number beginning with 020--- or 030---
There are 6 numbers total and the last three account numbers have not changed.
All account numbers have been updated to reflect what Zone the home or business is in. ***
010 Zone 1 Lower valley 020 Zone 2 Mid valley 030 Zone 3 Upper Valley
***PLEASE CONTINUE TO CONSERVE WATER WHILE WE REFILL THE TANKS***
The tank refilling is going very slow. Operations is continuing to evaluate the water pumping and distribution data and search for other leaks in the distribution system. We thank you for your continued conservation efforts.
Nitrate Information: The District's upper wells have higher raw water nitrate levels. We are very interested in producing water with the lowest possible nitrate levels and we comply with all testing requirements. Over the last 2 weeks, the nitrate levels in our finished water range was 5.2 - 7.6.
IHWD has two ways to mitigate the higher levels:
1. Blend low nitrate water from the lower wells.
2. Process the water through the nitrate removal treatment system.
A Board/Community task force researched new nitrate removal technologies for our District last year so that we can upgrade our treatment processes in the future and continue producing clean safe drinking water for our community.
See the Water Quality tab for more information from the EPA on safe drinking water standards.
We are making progress in filling the Zone 3 tanks while trying to maintain the current levels in the Zone 1 and 2 tanks. We appreciate everyone's continued conservation efforts.
For Customers in Zone 3/Upper IH valley: Because of low well production and the need to refill tanks in all zones after the leak, we are not able to blend water into the upper valley and we are continuing to process water through the nitrate removal system. This process is an ion exchange treatment which uses a brine solution. Chloride levels may be slightly higher at this time and you may need to adjust water softener settings if applicable.
Please do not hesitate to contact us with any questions you may have.
Winterizing Tips: Winter is approaching and the cold weather can damage your pipes and cause water loss. Consider taking these steps: Insulate pipes that are exposed to the cold or located on an outside wall. Wrap "problem" pipes with electric heat tape to prevent freezing. Check the heat tape regularly to make sure it is plugged in and to make sure it is in good condition to prevent shorts and possible fires. Open doors of your sink cabinet to allow warm air into the pipe area. DON'T LEAVE WATER DRIPPING - it wastes water increasing your water bill and can damage your septic system.
Through Source Water Protection Grant Funding
Indian Hills Water District
continues to offer
Free Nitrate Well Testing
Please contact the Water District office for a sample bottle
or bring an unfiltered well water sample in a clean plastic or glass container to the office