Updates - Click on Home: IHWD News and Information
Updates - Click on Home: IHWD News and Information
We are receiving reports of discolored water in Zones 1 and 2. Several hydrants have been flushed to clear the water and we are investigating further. Hydrant flushing can stir up sediment in the water lines, so please avoid doing laundry until the water is clear.
It is helpful for us to know what areas are affected. Please report your address if your water is discolored.
We will send an update as soon as we have new information.
2/2/2024 Friday Evening:
We received communication from CDPHE that Nitrate levels have been confirmed to be now lower than the MCL (10.0 mg/l) and there has been no violation. All customers, including infants, can consume the water.
Friday Am Update -
Our ORC received the BACt testing results late yesterday and submitted them to CDPHE. We are happy to report that later last night, the Water Quality Control Division rescinded the Boil Water Order. Please see the notice in the link below.
Please continue to follow the High Nitrate Instructions while we wait for the those test results which we expect by the end of day tomorrow. We will notify you as soon as WQCD reviews the results and gives us a determination.
Wednesday Operations Information
Our storage tanks are gaining very slowly. Water is being delivered and moved in order to continue blending. The MIEX is running and removing nitrates from Zone 3 water. Nitrate test samples will be dropped off at the lab.
The Zone 2 Booster station pump was replaced today. The subcontractor did the job as quickly as possible. Customers did not have water for several hours and we thank them for their understanding. This project is an upgrade for that area.
The water filling station will remain open until the boil water order is lifted and it is no longer needed.
Operations Status - 1/30 5:00 pm
Now that the leak is fixed and all customers are back online, Ops works to reduce the nitrate level and increase tank levels. We are hauling water in to Zone 2 and transferring water in to Zone 3 to blend and reduce the nitrates. We are also bringing water up from Zone 1 to blend. The MIEX (nitrate removal system) continues to give us trouble but Ops is working to keep it running. The ORC collected the BACt samples today and they are at the lab. BACt is the test that monitors coliforms. The nitrate samples will go to the lab once the blending has had a chance to reach all areas. We hope to have all results back by the end of the week. We will keep you posted on the results.
We ask all customers to continue to follow the boil water order and the high nitrate instructions while we wait for the all clear.
Please continue to conserve. This will help us gain in the storage tanks.
Monday 1/29/2024 Update
A major leak was located on a customer service line yesterday morning. Operations has shut off that water and is pressure testing the main to confirm there is no other leak in the system. They are also running the nitrate removal system in order to distribute lower nitrate water and reduce the nitrates in the lines. Nitrate testing results 12.4 mg/l. The MCL (maximum contaminant level) is 10.0 mg/l.
Please continue to follow the Boil Water and High Nitrate instructions until the orders are lifted by CDPHE. Boiling water for 1 minute kills any bacteria that may have entered the distribution lines during the loss of pressure. Nitrates are not removed by boiling water. They are only removed using specific filtration treatments. To provide water for basic household necessities, we notified CDPHE of our plan to provide water that potentially contained elevated levels of nitrate.
All but 2 customers that are affected by the leak should have water now, including customers on the Zone 2 booster. Please let us know if you don't have water.
Here is the timeline now that all zones are holding pressure:
▪Ops will flush the main lines. This can take time because we need to maintain pressure. We will continue to haul water in.
▪Water samples will go to the lab for testing. Once we have results that indicate no bacteria we will report to CDPHE and get the boil order and high nitrate order lifted.
These steps may take through the end of the week. We will continue to communicate with you during this process.
Sunday 1/28/2024 Updates
Operations is working to bring low nitrate water into the system and restore full pressure to the homes above the Zone 2 Booster.
IHWD will work with the property owner whose service line was found to have a leak earlier Sunday morning, and to confirm that this is the source of the main leak Monday and Tuesday.
Everyone except those on the service line suspected of the leak and above the Zone 2 Booster station should have water.
Please continue to conserve.
The water filling station will be open 8 am to 8 pm until it is no longer needed.
A leak has been found on a customer service line. We will post again when we have more information.
All customers but a few have water at this time. Please continue to follow the boil water and high nitrate instructions.
Operations has been in the Cheyenne/Cherokee area all day. They are having trouble with a few valves that are very difficult to access. There is a water line located on a very steep hillside that is proving difficult to access. Some areas in Zone 2 will have intermittent service as the leak detection efforts continue.
Water hauling is continuing in to Zone 2 today and tomorrow. The filling station is full and will be open from 8 am to 8 pm. The spigot was broken again today so that is being replaced shortly. We have not seen the water bottle delivery as of about an hour ago.
Operators are narrowing down an area in Zone 2 near Cheyenne. Sections of the main in that area will be isolated and customers will have intermittent service.
The Zone 1 and Zone 3 storage tanks gained overnight.
Water Hauling continues into the District today. This will keep Zone 2 service online. We also continue to produce water from both treatment plants. The upper wells in Zone 3 are higher in nitrates. The Turkey Creek plant has low nitrates. Normally we bring water from Turkey Creek into Zones 1 and 2, and blend water into Zone 3 at the treatment plant to reduce nitrates. Because of the leak, we have not been able to bring the water up to Zone 3. All three zones are connected which is why the notices have applied to all customers as a safety precaution.
Zone 2 Booster customers will also have intermittent service today.
A company called Blue Triton helps Districts during water emergencies. They will be delivering bottled water to the District office. We will confirm when the water has arrived and is ready for pickup. We are checking the water filling station this morning and will make sure the tank is full and ready for customers.
The 3 teams were out all day checking sections of the main line. They were focused mainly on an area near Cherokee and Cheyenne and heading towards Messiah Mountain. They are testing the pressure now. There may some areas in Zone 2 that don't have water at this point and we are working very hard to get it to you. The valve for water to Ute and Sioux Roads is closed so those homes will not have water. If the pressure holds with the valves that are closed, they will be able to narrow down the leak area further.
The excavator is on standby and will get started once they know where to dig. We are hoping this is resolved very soon but still have no timeline. We will continue to send out information as we have it.
The Zone 2 Booster customers will have intermittent service during the day and the water will be off overnight. The booster pump will burn up if it is running when the tanks are at a lower level so they need to watch that closely.
Aurora water delivered boxes of 1 gal collapsible water containers. Unfortunately we cannot find the lids. Please feel free to use them but bring cellophane and rubber bands to seal the containers until that situation is remedied. There is bottled water available and you can fill containers from the 1000 gal tank. Depending on temperatures, the spigot may freeze. Please do not force it. Filling up before it gets too cold or late tonight or after it warms up in the morning is a good plan.
Thanks again to CRWA, Evergreen Metro, Todd Creek, Randy, and a retired operator from Empire who were onsite today. Their knowledge and experience was so helpful!
Please continue to follow the Boil Water and High Nitrate notice instructions until further notice.
Thanks to everyone for your continued patience and understanding. To say this is a very difficult situation is an understatement.
Our 2 Operations employees are working continuously to find the leak. The Board is regularly coordinating with Ops and the office to update the situation status so that we can communicate with customers.
Travis at the Jeffco shops responded quickly to our request to clear and sand Picutis for water hauling. One delivery has already been made this morning.
We are making progress and should make even more today with 3 teams out in Zones 1 and 2 locating and digging up valves and using correlators to detect water flow. Help from Evergreen Metro District, Colorado Rural Water Association, and Todd Creek Village Metro District are here again today. We have also heard from Boulder Water and Roxborough Water who are available next week if needed.
Zone 3 - maintaining pressure and water service to customers
Zones 1 and 2 - water service was restored but it will be sporadic in different areas while pressure testing of the main continues. The Zone 2 booster will be online today.
The water filling station remains available. We are installing heat tap to the spigot to prevent freezing.
All 3 zones have water. Please continue follow all boil water and high nitrate instructions.
Help from Evergreen Metro District, Colorado Rural Water Associate, and Todd Creek Village Metro District were with us today willing to pitch in on the leak detecting efforts. They will be back tomorrow and we will have 3 teams in 3 sections with leak detection equipment. This will cover a lot of ground.
More bottled water will be delivered to the office parking lot tomorrow.
Operations is asking every Zone 2 customer to walk their property. If you notice any signs of water including surfacing water or marshy areas, please contact us right away. Please find your curb box and walk the area where the water service line goes to the house. This could be a leak on a customer service line, before the meter.
If you would like a map of your property with the location of the curb box and the service line, please email Kristin at firstname.lastname@example.org.
Please respond to this email once you have checked your property.
Isolation of main line sections continues throughout the day.
Zone 1 should be back online today but service will be sporadic while leak detection continues.
Zone 2 - water is being hauled in for customer use and leak detection.
All customers: We sincerely appreciate all of your continued conservation efforts!
What does it mean to be conservative? It can mean knowing how much water a load of laundry or doing dishes takes. How many gallons does a shower or bath take? How many gallons does your toilet use? These amounts can be very different in each home depending on your shower head, your toilet, your dishwasher, and your water habits. You can see your household usage using the EyeOnWater App:
10,000 gallons is an average of 63 gallons a day per house in Zone 2. 9,500 gal was the average amount used in Zone 2 in December. If 159 Zone 2 connections use 50 gallons per day, that means we need 7950 gallons for those customers per day. 50 - 63 gallons doesn't seem like a lot but if you can figure out how to use less, every bit of conservation is helpful for this water issue effort.
We are still investigating water leaks and we are still asking all customers to use water as conservatively as possible.
A customer contacted Jeffco to see what support services they can offer. I reached out to our contact at Jeffco Public Health. I hope to have some information to report soon.
Update 9:00 am
▪All Zones had water as of last night. A few customers above booster stations do not have water.
▪Customers in Zone 1 are reporting they have no water or are losing pressure. Operations is isolating areas and this is affecting Zone 1.
▪Ops is investigating a leak near Natsihi and Weekan. Digging will begin once leak detection narrows down the location and utility locates are marked.
Please follow the boil water and nitrate notice instructions - all customers, all zones.
The water filling station is available in the District office parking lot. It was filled again late yesterday The water in the dispenser is potable. There is also bottled water.
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or USE BOTTLED WATER. DO NOT BOIL for an extensive period of time. MORE IS NOT BETTER. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.
DO NOT GIVE THE WATER TO INFANTS.
For individuals older than six months, DO NOT DRINK THE WATER WITHOUT BOILING IT
FIRST. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or
USE BOTTLED WATER. DO NOT BOIL for an extensive period of time. MORE IS NOT BETTER.
Boiling water does not remove nitrates. Please read this fact sheet from CDPHE:
Wednesday 6:45 PM
All Public Notices for boiling water and high nitrates are still in effect and will remain in effect until further notice.
Potable water is available at the District office and will remain available until it is no longer needed. The water comes from Evergreen Metro and meets all State regulations. It is safe for drinking.
Operations Report: Personnel are working very hard on isolation and pressure testing through all of Zone 2. Layers of snow and ice are making this job more difficult and the valves can be difficult to operate. All staff have been working since last Tuesday and will continue until all customers have water and the leak is found and repaired.
A small leak on Picutis was found last night and the repair was made earlier today. This required service interruption to some customers in Zone 3.
Water hauling will continue tomorrow. Zone 2 will have a very limited supply of water. Please use this water sparingly.
Our excavation contractor has been onsite with us everyday since Friday. The leak detection company has worked with Ops using every method they have available. Outside help from CRWA and Evergreen Metro will be onsite tomorrow. Again, we can't thank Randy enough for his help. The safety of everyone is a priority and they cannot work 24/7.
Your patience and understanding is greatly appreciated. Thank you.
Water surfacing near the Zone 2 tanks was found and digging has uncovered a smaller leak. The repair is expected to be finished early afternoon today.
Water is being hauled into the Zone 2 tanks for pressure testing and leak detection.
We have not received any responses to our request for help posting on CoWarn. Colorado Rural Water Association is sending an operator to assist - they can be here Thursday and Friday. We are reaching out to other Districts directly for assistance.
We will continue to update with emails and on the website.
Tuesday 6:00 pm
Operations continues to pressure test in Zone 2 looking for the leak. If you are seeing intermittent water in Zone 2, please do not use it. Water has been hauled in to Zone 2 for leak detection and it is needed for that purpose.
We are using every resource available to us including a Leak Detection subcontractor, our experienced Contract Operator, a local excavation company, and Randy who ran this system for 46 years. Operations has dug in several locations but has not found the leak. It is not safe for work to continue after dark so they wrap up at the end of the day and start again in the morning.
Zone 1 has water but the tanks are low. Any customers at the same elevation as the tanks may not have water.
Zone 3 has water and the tanks are gaining.
Please continue to follow the Boil Water Notice and the instructions for using high nitrate water.
We will continue to update you in emails and on the website as we have new information.
Afternoon Update: The dig on Parmalee Gulch Rd. did not find a leak. Ops continues to isolate sections of the main line in Zone 2 and pressure testing.
Tuesday 10:00 am
Digging on Parmalee Gulch Rd. continues this morning. We will update with any new information as soon as we have it.
The potable water filling station is at the District office parking lot. It will be refilled as needed.
- Please continue to follow the boil water notice and observe instructions on high nitrate water use.
- Please continue to use water as conservatively as possible.
Evening Update: Operations, the excavator, and leak detection worked up until it was too dark to see any more, not to mention the cold. They will begin again in the morning. I would like to say that they have worked tirelessly, but they are worn out. We appreciate their hard work and continued efforts very much!
We thank our friend Randy for spending the day with Ops and sharing his 46 years of knowledge of this system. His help is invaluable to this District!
The Potable water station at the office parking lot will be there all night and will be refilled in the morning.
Potable Water: The water filling station, located in the District office parking lot, is ready for customers.
CDPHE Nitrate Fact Sheet
Monday 1:00 pm Update
Potable Water: The water filling station, located in the District office parking lot, will be ready for customers at 2:30 pm if not before. A Board member is picking up some parts and will be setting it up asap.
Bring your own water containers. Please be considerate and take only what you need and shut off the spigot when you are finished filling. The water can be used for drinking and was tested before it was put in the tank.
Container Care Information
Filtered water is only as good as the container you put it in.
Store water in capped containers out of direct sunlight. Sanitize the container with a solution made by mixing 1 teaspoon of unscented liquid household chlorine bleach in 1 quart of water. Use bleach that contains 5%–9% sodium hypochlorite. Cover the container tightly and shake it well. Make sure the sanitizing bleach solution touches all inside surfaces of the container. Rinse well. Re-using plastic milk or juice containers can taint the taste of the water.
Zone 3 - water pressure could be intermittent throughout the day due to pressure testing as Ops continues to search for the leak.
Leak Detection is on site. Ops is going from valve to valve testing pressure. With the ice and snow, many valves are hard to locate and expose.
Operations continues to isolate sections of the main line to narrow down what section of pipe is leaking. Leak detection subcontractor is scheduled for today. We have reached out to COWarn for any leak detection help we can get.
The District has set up a water truck to be at the District office parking lot this afternoon for people to fill up containers with potable water. We will post when that is ready.
Zone 3 - The treatment plant is online and customers have water. Please follow the instructions from CDPHE for high nitrates and boiling water. You can wash dishes and shower using the water. It is safe to use dishes after they have been washed in the high nitrate water, but please use boiled water to kill possible bacteria. ***High nitrate water should not be given to infants or those with compromised immune systems. ***
Zone 2 - Leak in this zone. This is the middle part of the valley, generally from the Community Center to Comanche where you turn to go to Mount Falcon. Customers do not have water.
Zone 1 - The treatment plant is online but customer water use is not allowing us to fill the tanks. Customers have water, but please use it as conservatively as possible.
The District is calling on every available resource to find and fix this leak. We appreciate for your patience and understanding.
5:00 pm We have received approval from CDPHE to distribute water in the upper valley that is higher in nitrates than the allowed MCL (maximum contaminant level). Please see this important notice at this link for safety information:
Once pressure is restored in Zone 3, you will have water that is safe for flushing toilets and taking showers.
Operations continues to look for the leak and will keep at it until it is found and repaired. In the meantime, we hope this measure is helpful.
9:00 am All hands on deck. We will keep you posted as we have information.
Update - 5:00 pm: The excavator has been digging by the creek all day and was finally able to find the main line. They now need to follow the line to find the leak. They are detecting chlorine in the running water so that is a good sign. We can't continue digging in these conditions into the dark, so work will continue tomorrow.
IHWD is using every available resource to repair our system. We know the burden and
hardship this is causing.
We do not have a timeline to restore water service until the leak is found and we can assess the damage. Any estimates at this point would be a guess. We will keep updating with emails and posts on the website.
Thank you for your patience and understanding!
11:00 am Operations is still looking for the leak. It is near the Parmalee Gulch Creek bed which makes it very difficult to narrow down. The excavator continues to dig looking for the leak. We cannot begin to repressurize Zone 2 until the leak is found and fixed.
We have reached out to CDPHE to see what our options are for repressurizing Zone 3. Running the nitrate removal system is extremely problematic. Operations gets it running, then the MIEX (nitrate removal) has an error, and the plant shuts down. We do not have the manpower to work on the leak issue and keep the plant running.
Please check with your neighbors to make sure they are getting these emails. I have had several customers with old emails that needed to be updated. It is important for the District to have the current contact information for every customer.
Thank you very much for your patience and understanding.
***Water Idea*** Melt snow to fill your toilet tank for flushing. If you have any other ideas, please pass them on and we will share them. Thanks!
6:30 am Zone 3 has lost pressure. The leak repair will begin as soon as it is light out enough for them to see what they are doing. Please continue to check here and emails for updates throughout the day.
2:45 PM - A leak has been found and excavation has started. They are not able to complete the excavation today and will begin again early tomorrow morning. We will continue to post updates here. Please also check emails often. We thank you for your patience while we work hard to resolve the issue.
10:10 am - Ops thinks they have found a leak near Parmalee. Fingers crossed this is it and we can resolve this issue quickly.
10:00 am - Ops continues to look for the leak. Leak detection is coming out this afternoon. There are many leak issues in the Denver metro area after the thaw and we are lucky they were able to squeeze us in. The local excavator is on standby. Now we just need to find the leak so we can fix it. Please check your property for any signs of water and report it immediately 303-941-7780. Trucks are hauling water in so we are ready once the pressure is restored.
6:30 am There is a leak in Zone 2 and we have lost pressure in that zone. We are contacting leak detection and will keep posting updates here as we have them.
1/18/2024 - Please continue to conserve water until further notice. We are having issues with the nitrate removal system and are not able to produce enough water for customer use. In the short term we need to keep use down and haul in water until the production issues are solved. The long term solution is replacing the nitrate removal system in 2024 which we are actively working toward.
1/16/2024 - Zone 1 customers at higher elevations are reporting no water. Zone 1 tanks are very low. We are scheduling water hauling, but the road conditions will effect that capability. Please conserve water as much as possible for the next 24 - 48 hours.
2022-10-28 From Colorado Water Loss Initiative
7 Colorado WATER FACTS:
The Call Before You Dig law requires that you call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of days.
8/9/2021 Please sign up for Operations Status, Notification, and Information Blog:
7/16/2021 The Indian Hills Water District is currently composing a strategic plan to address all water quality comments and/or concerns. We are asking for input if you are experiencing any problems, such as taste, odor, low pressure, etc., in order for us to most efficiently and effectively prioritize addressing and resolving any and all issues.
4/28/2021 80454 Garden and Planting Information on the Customer tab. Learn about native plants, xeriscape, and rain barrel use for our planting zone.