Customer Account Information

---

A Base Rate of $40.00 is charged to every account monthly.  

Water use is billed per gallon according to a tiered structure. Please see the Water Fee Schedule in Customer Documents.

Billing statements are sent out the first week of each month for the previous month's water usage.

Please submit your payment by the 25th of each month.  Payments can be made by check, online from a checking account or credit card, bank bill pay, or auto-payments. 

If there is a leak on a service line or multi-service line, the property owner(s) are responsible for the repair costs including excavation. Please see Section 5 of the IHWD Rules and Regulations using the link or in the Customer Documents. 

Please call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of  days. 

This Colorado "Call before you dig" law is in place to protect underground facilities from damages relating to excavation.  "Excavation" shall not include routine maintenance on existing planted landscapes 

With the Badger Beacon meter upgrade, customers can access water usage data online by clicking on the link below to sign in or set up your account.  

The EyeOnWater App is also available in your smart phone's App store. 

A benefit of the meter is early leak detection. 

EyeOnWater Utility Customer Explainer Video: https://www.youtube.com/watch?v=RSW5FcB1nM0

Cold weather can damage your pipes and cause water loss. Consider taking these steps:   

- Insulate pipes located in cold, drafty places or exposed to outside walls.

- Using heat tape can prevent freezing. Inspect existing heat tape to make sure it is in good condition. 

- Open the doors of your sink base cabinet so that warm air can reach water pipes.

- Please don’t leave water dripping – it wastes water, raises your water bill, and can damage your septic system. 

- Disconnect all outside hoses.

EPA Infomation - https://www.epa.gov/septic/how-care-your-septic-system

Taps applications are currently reviewed by 

the Board on a case by case basis. 

Please call the office with any questions.  

The Tap Application document is available below.

Currently there is a moratorium on Accessory Dwelling Unit (ADU) applications. 

Customer account numbers reflect what Zone the home or business is in:

Account # starts with: 

010  - Zone 1  Lower valley  

020 - Zone 2  Mid valley

030 - Zone 3  Upper Valley

040 - Standby Accounts

050 - Summer Accounts

060 - Water Key Accounts

***Zone map available in Customer Documents