Customer Portal

 Billing statements are sent out the first week of each month for the previous month's water usage. Please submit your payment by the 25th of each month.  

Meter readings are not required for Beacon meters. 

Customer account numbers reflect what Zone the home or business is in:

Starts with 010  - Zone 1  Lower valley  

020 - Zone 2  Mid valley

030 - Zone 3  Upper Valley

040 - Standby Accounts

050 - Summer Accounts

060 - Water Key Accounts

***Zone map available in Customer Documents below.

Water usage over 3000 gallons is calculated on a pro-rated basis

Please see the Fee Schedule below in Customer Documents for water rates. 

Phase II and Phase III Conservation rates are available in the 

 Water Fee Schedule - Drought 

11/2020 -  Water Rate increase was approved by the Board of Directors to ensure that Operations expenses are paid by water fees. 

The last rate increase was in 2011. 

New Rates, Fees, & Charges sheet below. 

If there is a leak on a service line or multi-service line, the property owner(s) are responsible for the repair costs including excavation. Please see Section 5 of the IHWD Rules and Regulations in the Customer Documents below for more information. 

Please call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of  days. 

Taps applications are currently reviewed by 

the Board on a case by case basis. 

Please call the office with any questions.  

The Tap Application document is available below.

Cold weather can damage your pipes and cause water loss. Consider taking these steps: Insulate pipes that are exposed to the cold or located on an outside wall. Wrap "problem" pipes with electric heat tape to prevent freezing. Check the heat tape regularly to make sure it is plugged in and to make sure it is in good condition to prevent shorts and possible fires. Open doors of your sink cabinet to allow warm air into the pipe area. DON'T LEAVE WATER DRIPPING - it wastes water increasing your water bill and can damage your septic system.