Indian Hills Water District
Indian Hills Water District
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    • Home
    • Contact us
    • Board of Directors
    • Customers
    • Financial
    • Operations
    • Water Quality
    • Documents
  • Home
  • Contact us
  • Board of Directors
  • Customers
  • Financial
  • Operations
  • Water Quality
  • Documents

2021 Rate Increase Information & FAQ's

2021 Water Rates - Cost Usage Calc Sheet (pdf)Download
2021-1-1 IHWD Water Fee Schedule with Drought Surcharge Rates (pdf)Download
2021 FAQs List of Questions (pdf)Download
2021 FAQs Rate Increase (pdf)Download
2021 FAQs Water System (pdf)Download
2021 FAQs Water Quality Issues Conservation (pdf)Download
2021 FAQs Board of Directors & General (pdf)Download

Customer Portal

 Pay your water bill, submit a message for the office, update your contact information, 

sign up for auto-payments, or check your account history.


Payments from a checking account, VISA, MC, and Discover are accepted.   

American Express payment are not accepted. 

Click Here

Leak Information

Leaks are very costly to both customers and the District. Click on the link to see how a little leak can really add up. 

Water Costs Money - Leak Info (pdf)

Download

Water issue vs. water emergency

Water Issue

If your faucet or toilet is leaking, please shut off the water at your meter and make the necessary repairs.  There is a shut off valve on each side of the meter. Use a pipe wrench to turn the valve 90 degrees.   Once the repair is made, use the pipe wrench to turn the valve back and turn the water on. 

Water Emergency

If you suspect a leaking main water line or customer service line and you are seeing a lot of surface water, this is a water emergency.  Please call the District immediately. 

Customer Account Information

Account Billing

Badger Meter EyeOnWater

Account Billing

A Base Rate of $40.00 is charged to every account monthly.  


Water use is billed per gallon according to a tiered structure. Please see the Water Fee Schedule in Customer Documents below.


Billing statements are sent out the first week of each month for the previous month's water usage.


Please submit your payment by the 25th of each month.   Payments can be made by check, online from a checking account or credit card, bank bill pay, or auto-payments. 



Account Numbers

Badger Meter EyeOnWater

Account Billing

 

 

Customer account numbers reflect what Zone the home or business is in:


Account # starts with: 

010  - Zone 1  Lower valley  

020 - Zone 2  Mid valley

030 - Zone 3  Upper Valley

040 - Standby Accounts

050 - Summer Accounts

060 - Water Key Accounts


***Zone map available in Customer Documents below.

Badger Meter EyeOnWater

Badger Meter EyeOnWater

Service Line Responsibility

With the Badger Beacon meter upgrade, customers can access water usage data online by clicking on the link below to sign in or set up your account.  


 Another benefit of the new meter is early leak detection.  


The EyeOnWater App is also available in your smart phone's App store. 

EyeOnWater Sign In

Service Line Responsibility

Service Line Responsibility

Service Line Responsibility

If there is a leak on a service line or multi-service line, the property owner(s) are responsible for the repair costs including excavation. Please see Section 5 of the IHWD Rules and Regulations in the Customer Documents below for more information. 

Before You Dig

Service Line Responsibility

Water Tap Information

Please call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of  days. 

Water Tap Information

Service Line Responsibility

Water Tap Information

Taps applications are currently reviewed by 

the Board on a case by case basis. 

Please call the office with any questions.  

The Tap Application document is available below.

Winterizing Tips

Winterizing Tips

Winterizing Tips

Cold weather can damage your pipes and cause water loss. Consider taking these steps:   

- Insulate pipes located in cold, drafty places or exposed to outside walls.

- Using heat tape can prevent freezing.      Inspect existing heat tape to make sure it is in good condition. 

- Open the doors of your sink base cabinet so that warm air can reach water pipes.

- Please don’t leave water dripping – it wastes water, raises your water bill, and can damage your septic system. 

- Disconnect all outside hoses.

Customer Documents

2021-2-18 IHWD RulesRegs Adopted (pdf)

Download

IHWD Zone Map (pdf)

Download

2021-1-1 IHWD Water Fee Schedule with Drought Surcharge Rates (pdf)

Download

IHWD Conservation Guidelines (pdf)

Download

IHWD Tap Application for Water License (pdf)

Download

IHWD Tap Application Hardship Questionnaire (pdf)

Download

IHWD Understanding Your Water System (pdf)

Download

Water District Information 2017 (pdf)

Download

2021 IHWD Customer Welcome Letter (pdf)

Download

Customer Questions & Comments

3/21/2019 Customer Comment at Board Meeting:

When repairing or replacing existing service line, please make sure that your electrical system is grounded properly. Many times this is done through the main water line. If the metal pipes are replaced with plastic, the grounding is no longer effective.  Consult an electrician to ensure proper grounding. 


March 2019 Customer Email Question:

Does having the new meter at our house mean you’d know if a leak was on our line?

The new Badger Beacon meter will detect if there is a leak after the meter. It cannot measure water in the line before the meter. If there is any water showing up inside or outside anywhere, it is better to be on the safe side and have us take a look. 


January 2019 Customer Email:

I didn't think I could afford updated appliances nor did I think that doing so would save me so much. I put it off for 8 years. I traded out my old Washer for a new water saving one that retails for 600. However, I bought a nearly new Washer and Dryer on Craigslist for 150. for both! Also 2 nearly new low flow toilets for less than 100. a piece. I also rented a Home Depot pickup to get them for 19.95, very affordable transport, and picked them all up in one day.

It's possible! I used to pay 76. a month, now 36.

P.O. Box 710 / 

4491 Parmalee Gulch Rd.,

 Indian Hills, CO 80454


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