Customer Portal

 Pay your water bill, submit meter reading or message, update your contact information, 

sign up for auto-payments, or check your account history.

All account numbers have been updated to reflect what Zone the home or business is in.

010  Zone 1  Lower valley   /   020 Zone 2  Mid valley   /    030 Zone 3  Upper Valley

Customer Account Information

Account Statements

 Billing statements are sent out between the first week of each month for the previous month's water usage. Please submit your payment and 

meter readings by the 25th of the same month.  

Meter readings are not required for Beacon meters. 

Before You Dig

Please call 811 or go online to to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of  days. 

Water Tap Information

Taps applications are currently reviewed by 

the Board on a case by case basis. 

Please call the office with any questions.  

The Tap Application document is available below.

Winterizing Tips

Cold weather can damage your pipes and cause water loss. Consider taking these steps: Insulate pipes that are exposed to the cold or located on an outside wall. Wrap "problem" pipes with electric heat tape to prevent freezing. Check the heat tape regularly to make sure it is plugged in and to make sure it is in good condition to prevent shorts and possible fires. Open doors of your sink cabinet to allow warm air into the pipe area. DON'T LEAVE WATER DRIPPING - it wastes water increasing your water bill and can damage your septic system.  

Beacon Meter Upgrade Project

Our current meter system requires customers to turn in a meter reading each month. Starting in 2016, the District began upgrading our customer meter system.  With only a handful of meters left to be upgraded, the project will finish in 3/2020. The appointment takes about 30 minutes and once installed you do not have to turn in a monthly meter reading - 

your water use is collected online. 

Another benefit is early leak detection. 

We will be contacting you to upgrade your meter soon.   

Badger Meter EyeOnWater

Once your meter has been upgraded as described in the Beacon Meter Upgrade Project, you can click the link below to sign in or set up your account to view water usage online.  

The EyeOnWater App is also available in your smart phone's App store. 

Customer Documents

2020-01 IHWD Fee Schedule (pdf)


Water District Information 2017 (pdf)


IHWD Zone Map (pdf)


RulesRegs Adopted May 16 2019 (pdf)


IHWD Conservation Guidelines (pdf)


2018 IHWD Water Fee Schedule - Drought (pdf)


IHWD Tap Application for Water License (pdf)


IHWD Tap Application Hardship Questionnaire (pdf)


Customer Questions & Comments

3/21/2019 Customer Comment at Board Meeting:

When repairing or replacing existing service line, please make sure that your electrical system is grounded properly. Many times this is done through the main water line. If the metal pipes are replaced with plastic, the grounding is no longer effective.  Consult an electrician to ensure proper grounding. 

March 2019 Customer Email Question:

Does having the new meter at our house mean you’d know if a leak was on our line?

The new Badger Beacon meter will detect if there is a leak after the meter. It cannot measure water in the line before the meter. If there is any water showing up inside or outside anywhere, it is better to be on the safe side and have us take a look. 

January 2019 Customer Email:

I didn't think I could afford updated appliances nor did I think that doing so would save me so much. I put it off for 8 years. I traded out my old Washer for a new water saving one that retails for 600. However, I bought a nearly new Washer and Dryer on Craigslist for 150. for both! Also 2 nearly new low flow toilets for less than 100. a piece. I also rented a Home Depot pickup to get them for 19.95, very affordable transport, and picked them all up in one day.

It's possible! I used to pay 76. a month, now 36.