Pay your water bill, submit a message for the office, update your contact information,
sign up for auto-payments, or check your account history.
Payments from a checking account, VISA, MC, and Discover are accepted.
American Express payment are not accepted.
If your faucet or toilet is leaking, please shut off the water at your meter and make the necessary repairs. There is a shut off valve on each side of the meter. Use a pipe wrench to turn the valve 90 degrees. Once the repair is made, use the pipe wrench to turn the valve back and turn the water on.
If you suspect a leaking main water line or customer service line and you are seeing a lot of surface water, this is a water emergency. Please call the District immediately.
A Base Rate of $40.00 is charged to every account monthly.
Water use is billed per gallon according to a tiered structure. Please see the Water Fee Schedule in Customer Documents below.
Billing statements are sent out the first week of each month for the previous month's water usage.
Please submit your payment by the 25th of each month. Payments can be made by check, online from a checking account or credit card, bank bill pay, or auto-payments.
Customer account numbers reflect what Zone the home or business is in:
Account # starts with:
010 - Zone 1 Lower valley
020 - Zone 2 Mid valley
030 - Zone 3 Upper Valley
040 - Standby Accounts
050 - Summer Accounts
060 - Water Key Accounts
***Zone map available in Customer Documents below.
With the Badger Beacon meter upgrade, customers can access water usage data online by clicking on the link below to sign in or set up your account.
Another benefit of the new meter is early leak detection.
The EyeOnWater App is also available in your smart phone's App store.
If there is a leak on a service line or multi-service line, the property owner(s) are responsible for the repair costs including excavation. Please see Section 5 of the IHWD Rules and Regulations in the Customer Documents below for more information.
Please call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of days.
Taps applications are currently reviewed by
the Board on a case by case basis.
Please call the office with any questions.
The Tap Application document is available below.
Cold weather can damage your pipes and cause water loss. Consider taking these steps:
- Insulate pipes located in cold, drafty places or exposed to outside walls.
- Using heat tape can prevent freezing. Inspect existing heat tape to make sure it is in good condition.
- Open the doors of your sink base cabinet so that warm air can reach water pipes.
- Please don’t leave water dripping – it wastes water, raises your water bill, and can damage your septic system.
- Disconnect all outside hoses.
2021-2-18 IHWD RulesRegs Adopted (pdf)Download
IHWD Zone Map (pdf)Download
2021-1-1 IHWD Water Fee Schedule with Drought Surcharge Rates (pdf)Download
IHWD Conservation Guidelines (pdf)Download
IHWD Tap Application for Water License (pdf)Download
IHWD Tap Application Hardship Questionnaire (pdf)Download
IHWD Understanding Your Water System (pdf)Download
Water District Information 2017 (pdf)Download
2021 IHWD Customer Welcome Letter (pdf)Download
3/21/2019 Customer Comment at Board Meeting:
When repairing or replacing existing service line, please make sure that your electrical system is grounded properly. Many times this is done through the main water line. If the metal pipes are replaced with plastic, the grounding is no longer effective. Consult an electrician to ensure proper grounding.
March 2019 Customer Email Question:
Does having the new meter at our house mean you’d know if a leak was on our line?
The new Badger Beacon meter will detect if there is a leak after the meter. It cannot measure water in the line before the meter. If there is any water showing up inside or outside anywhere, it is better to be on the safe side and have us take a look.
January 2019 Customer Email:
I didn't think I could afford updated appliances nor did I think that doing so would save me so much. I put it off for 8 years. I traded out my old Washer for a new water saving one that retails for 600. However, I bought a nearly new Washer and Dryer on Craigslist for 150. for both! Also 2 nearly new low flow toilets for less than 100. a piece. I also rented a Home Depot pickup to get them for 19.95, very affordable transport, and picked them all up in one day.
It's possible! I used to pay 76. a month, now 36.