Pay your water bill, submit a message for the office, update your contact information,
sign up for auto-payments, or check your account history.
Payments from a checking account, VISA, MC, and Discover are accepted.
American Express payment are not accepted.
If your faucet or toilet is leaking, please shut off the water at your meter and make the necessary repairs. There is a shut off valve on each side of the meter. Use a pipe wrench to turn the valve 90 degrees. Once the repair is made, use the pipe wrench to turn the valve back and turn the water on.
If you suspect a leaking main water line or customer service line is leaking and you are seeing a lot of surface water, this is a water emergency.
Billing statements are sent out between the first week of each month for the previous month's water usage. Please submit your payment and
meter readings by the 25th of the same month.
Meter readings are not required for Beacon meters.
Customer account numbers reflect what Zone the home or business is in:
Starts with 010 - Zone 1 Lower valley
Starts with 020 - Zone 2 Mid valley
Starts with 030 - Zone 3 Upper Valley
***Zone map available in Customer Documents below.
Water usage over 3000 gallons is calculated on a pro-rated basis
Please see the Fee Schedule below in Customer Documents for water rates.
Phase II and Phase III Conservation rates are available in the
Water Fee Schedule - Drought
With the Badger Beacon meter upgrade, customers can access water usage data online by clicking on the link below to sign in or set up your account.
Another benefit of the new meter is early leak detection.
The EyeOnWater App is also available in your smart phone's App store.
If there is a leak on a service line or multi-service line, the property owner(s) are responsible for the repair costs including excavation. Please see Section 5 of the IHWD Rules and Regulations in the Customer Documents below for more information.
Please call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of days.
Taps applications are currently reviewed by
the Board on a case by case basis.
Please call the office with any questions.
The Tap Application document is available below.
Cold weather can damage your pipes and cause water loss. Consider taking these steps: Insulate pipes that are exposed to the cold or located on an outside wall. Wrap "problem" pipes with electric heat tape to prevent freezing. Check the heat tape regularly to make sure it is plugged in and to make sure it is in good condition to prevent shorts and possible fires. Open doors of your sink cabinet to allow warm air into the pipe area. DON'T LEAVE WATER DRIPPING - it wastes water increasing your water bill and can damage your septic system.
2020-01 IHWD Fee Schedule (pdf)Download
IHWD Zone Map (pdf)Download
RulesRegs Adopted May 16 2019 (pdf)Download
IHWD Conservation Guidelines (pdf)Download
2018 IHWD Water Fee Schedule - Drought (pdf)Download
Water District Information 2017 (pdf)Download
IHWD Tap Application for Water License (pdf)Download
IHWD Tap Application Hardship Questionnaire (pdf)Download
3/21/2019 Customer Comment at Board Meeting:
When repairing or replacing existing service line, please make sure that your electrical system is grounded properly. Many times this is done through the main water line. If the metal pipes are replaced with plastic, the grounding is no longer effective. Consult an electrician to ensure proper grounding.
March 2019 Customer Email Question:
Does having the new meter at our house mean you’d know if a leak was on our line?
The new Badger Beacon meter will detect if there is a leak after the meter. It cannot measure water in the line before the meter. If there is any water showing up inside or outside anywhere, it is better to be on the safe side and have us take a look.
January 2019 Customer Email:
I didn't think I could afford updated appliances nor did I think that doing so would save me so much. I put it off for 8 years. I traded out my old Washer for a new water saving one that retails for 600. However, I bought a nearly new Washer and Dryer on Craigslist for 150. for both! Also 2 nearly new low flow toilets for less than 100. a piece. I also rented a Home Depot pickup to get them for 19.95, very affordable transport, and picked them all up in one day.
It's possible! I used to pay 76. a month, now 36.